Business Server I

[fluff]

Considering purchasing Business Server I. Do they provide the license, whether it be win2k3 web or std?

From reading the tnc (https://order.1and1.co.uk/xml/order/TcWindowsserverWE;jsessionid=F19A4DBFBE54F90B74C48 0B75DD2E682.TC30b?__frame=_top&__lf=Order-Tariff) it leads me to think that I have to purchase and install the license myself?

Is there a 60 day money back guarantee on it too?

Thanks

[eWebtricity]

We run a couple Windows III servers and we didn't have to fool with any licenses.

[fluff]

We regret that due to an overwhelming recent demand for this product, the
hardware is temporarily out of stock. We are expecting a new shipment of
server hardware to arrive at our data centre within the next week or so.
The hardware will be installed and configured by our technicians as soon
as possible thereafter.

You will receive notification from us as soon as your server is ready to
be accessed.

Thank you for your understanding in this matter. We sincerely apologise
for the inconvenience.


I guess lots of people want access to that 100mbit pipe :)

[eWebtricity]

Must be the holidays

[C-4 Hosting]

*sings* "All I want for Christmas is my 1and1 server... my 1and1 server... "

I know.. I know.. LAME!!! :P

[fluff]

lol.

Well I ordered on 22/12. Got an e-mail about a lack of hardware. E-mailed 'em 3 days ago. Today they replied and said "If you ordered Windows Business Server I, I would like to inform you that it is now ready for use." Well I've logged into the control panel and it isn't. It says installing and the server info is unavailable. I'm not sure if it always says installing? Anyway I replied and I am awaiting a response :)

[nullensc]

From what I recall that's a good sign (the installing message) - there must be a delay while they install all them Micro$oft security patches :mrgreen: (sorry couldn't resist!)

[C-4 Hosting]

From what I recall that's a good sign (the installing message) - there must be a delay while they install all them Micro$oft security patches :mrgreen: (sorry couldn't resist!)

Then you better have another week or two to kill! :mrgreen:

[fluff]

Well just to let you folks know, the server went LIVE today. I've logged in via remote desktop and am exploring the goodness ;)

I will come back with a report soon.

[C-4 Hosting]

Well just to let you folks know, the server went LIVE today. I've logged in via remote desktop and am exploring the goodness ;)

I will come back with a report soon.

Fluff,

any feedback you can give on this would be great... I'm thinking about adding another Windows server to my offerings and would like to know if this is the way to go!!!??? :)

[fluff]

So far so good. IPSec was a little annoying but got it sorted fairly quickly. Speeds in europe are great, 8mb/s to another .de non 1&1 :)

[C-4 Hosting]

Sounds good... If you dont mind, keep us updated.. Just want to make sure before I go and get involved again with 1and1 :)

[Josh]

Well. I thought they looked pretty good to run a few services on a few weeks back, perhaps online radio, nothing seriously intensive. Something to use and try out.

I ordered on the 20th of January 2006. I got an instant reply saying that they were out of stock on the hardware (Buisness Server I) I asked them and on the 26th got an e-mail sayting they would have it online within a week (7 days has passed nearly 8 now.. ) and I am not sure if it will even be worth waiting for now... I am starting to loose hope. I have read that people say it isn't too good etc...

Will it be ok to run such services on? I had a 10Mbit server before this, and that worked ok. Just curious. I am not all too experienced, but I didn't have any problems before. Not after doing anything too complex.

Also wondering if it will be set up this week?! Or I will have to wait another week :(

http://www.webhostingjury.com/reviews/1and1 - This site (unfortunatly I was sucked into their site, or fortunatly. I am yet to experience them) doesn't really make me think they are going to be great :( I know their customer support (e-mail is all I have dealt with so far) is fairly poor. Takes ages to get a reply.

[fluff]

My server did take 20 days+ to get setup. In my opinion, it was worth waiting for :) I think their offers are very popular.

[Josh]

Thanks fluff :) - Well I'll keep waiting, it has been about 18 days so far so maybe Monday (if they do not include weekends, that;s if it isn't online today) Or sometime next week (hopefully..) I'll keep a check on it and who knows... :P

[Josh]

Well. I sent them an e-mail asking about when, they replied with...

In their wonderful English I might add.

"Thank you for contacting us.

At this time, I would say by the middle of next week at the servers should be
set up.

If you have any further questions please do not hesitate to contact us."

Hmm.. so will be about 19 days...

[Josh]

Well. Monday, and I did have an option in my control panel just this morning. You may know the option I mean, the one whichg allows you to check the IP and stuff.. until today it ahs always said installing with the password there etc...

Well just logged in, and it has vanished... :s not sure if this is a sign that they are altering things on there and it may appear later or sometime son. But it has been there ages, and either I am going insane or it has just dissapeared from the administration control panel lol!!

Not sure if anyone else can think of a reason why it would have dissapeared? I am sure it was not just me imagining it.. there was some Server Info option in Administration I think? :P

[fluff]

Sent you a PM Josh.

[Josh]

Thanks fluff :)

[Josh]

An update...

Not really too impressed to be honest :( - Well after waiting half an hour or longer to get through to some woman on customer support.. she said there was 32 servers awaiting to be installed this was on Thursday evening, 32 servers yet to be installed BEFORE mine was installed...

I asked her how long, she couldn't give a time... Then she said she would watch it, and keep me updated on how many there are remaining to be installed.. Today Saturday.. I received the following...

"Thank you for contacting us.

I have checked how many servers are on queue on our system and found out that
there are still 31 servers ahead of your server.

If you have any further questions please do not hesitate to contact us."

Now.. I ask myself I am not going to waiting a matter of days.. I know it could be that they are now once again out of stock, and awaiting another shipment.. and perhaps they usually install more than 1 per day or so.. I should hope so :S ...

Does this mean that I have another 31 days remaining to wait? lol. Just thought I would keep you guys up-to-date on the progress of this. Not sure whether to keep waiting to have this server as a 'toy' to experiment and use for various things for a while, or to give up and not bother lol. Kinda wanted to and got a few things I would use it for, but not sure at the moment.

Seems like getting through to them, and overall buisness seems rather.. slow and poor. The last one I had, and the reason I cancelled that one was because it was 10x slower on bandwidth, and wanted something faster to mess about with.

They shouldn't advertise or should atleast have "out of stock" on the website perhaps.. and also perhaps change their FAQ from 1 week setup time, to 1 month or so..

[fluff]

An individual on another site PM'd me about his 1and1 server. He has also been waiting a long time for setup. I'm not really sure why they're still taking orders when they clearly can't handle them. There's no benefit for them because they dont take the money untill the server is setup :/

[Josh]

Exactly! I don't see why they are taking orders either, just seems quite odd to me.

What annoyed me mroe was the fact that I kept getting promised that it would be online by this date.. that date etc.. or whatever, yet .. nothing. So.. I am starting to loose patience with 1and1 and I havn't even started really lol!

[C-4 Hosting]

I'm not really sure why they're still taking orders when they clearly can't handle them. There's no benefit for them because they dont take the money untill the server is setup :/

The reason why is because they make the cancellation process so convaluted and so hard to do, that before you even have the chance to cancel the order, they probably have the server ready and charge you anyway!

When I cancelled my server with 1and1, It took faxing them 5 times ( no lie ) before they supposedly " recieved the fax " and stopped billing me!

[Josh]

Well this is what worries me.. I am starting to think if it will be worth while even going through with this. But trying to cancell sounds like it could be a BIG issue, and once in their 6 month contract there's nothing you can do I presume. So it's either wait and go through with it.. or stop it now and give up :( nowhere else seems to offer the same thing for such a good price, however I know the last server I used for a while was monthly contract and could click a button and it was cancelled, AND it was set up within a day or so..

I mean if 1and1 run a 'true' server hosting company or whatever, surely you would expect such a company to have enough stock in firstly... A decent cacellation & complaints department.. and first & formost a DECENT customer support system in place... Perhaps they cut down the costs by not having so many people at customer support, or something?

[eWebtricity]

For incredibly automated tools for server reboots, re-images, console access it sure seems archaic to have to fax them a piece of paper and "wonder" if anyone got it. I would expect them to have some sort of online system to cancel and "confirm" the cancellation. I still get a kick out of the setup phone call that you get back minutes after placing a new order.

[C-4 Hosting]

I would expect them to have some sort of online system to cancel and "confirm" the cancellation. I still get a kick out of the setup phone call that you get back minutes after placing a new order.

It would seem to me that the reason for the convaluted cancellation practice is not so much that 1and1 needs to CYA ( cover your ass ) but the harder they make it, the more they might be able to bill you. If they claim that they never recieved it, well, the server is still active and they continue to bill for it.

You could speculate its so that just not anyone could cancell your server if you still wanted it. But in order to even cancel your server, you must first goto cancel.1and1.com. In order to even get anywhere on that site, you have to supply your username and password. Having to fax it is just another way they can try to make it harder for someone to cancel there service. And from what I'm reading on other forums, those that are getting billed even after they are trying to cancel there service is not the minority.

[aldee]

And from what I'm reading on other forums, those that are getting billed even after they are trying to cancel there service is not the minority.Minority of what?

[Josh]

I think he meant the minority of people (or what was thought to be the minority of people) isn't quite the minority.

But yeah I am slightly concerned. I am thiking of giving up bothering with them before they get things activated, although I don't quite know how I go about cancelling or attempting to atleast :s They probably ignore e-mails with words like cancell or anything along those lines.

Arrgghh lol. What have I got into :P

[C-4 Hosting]

I think he meant the minority of people (or what was thought to be the minority of people) isn't quite the minority.

But yeah I am slightly concerned. I am thiking of giving up bothering with them before they get things activated, although I don't quite know how I go about cancelling or attempting to atleast :s They probably ignore e-mails with words like cancell or anything along those lines.

Arrgghh lol. What have I got into :P

Josh...

If I've read some of your posts here correctly, it doesn't look like the server your waiting on is going to be a production server for you. In that case, it might be worth it for you to just stick it out a little longer. I can definately understand not wanting to wait too much longer... Who wants to wait for 1 month + to get a server, when there are other companies out there that can give one in a much more reasonable amount of time :) Its also easy to get caught up in some of our posts with people that have had servers with 1and1 and have had some bad dealings with them.

It might just be worth waiting it out a little longer to see if 1and1 will be a good solution for you. Just realize that if you do go to cancel the server, you will need to be relentless on ensuring they recieve faxes and things to that affect. One thing I did towards the end was call in to support WHILE I was faxing and told them to put me on hold and go get the fax. :)

[Josh]

Cheers,

Well it isn't for a buisness purpose or money making venture, just an expensive toy to play about with, something to experiment set things up on, host stuff, etc.. For 6 months or so. I enjoyed having the speed of being able to host things before :P so wanna to it again. Kinda like a 'bug' hehe.

But yeah still keen to get it online and put quie a few things on there. But just awaiting to see what happens really, maybe I'll get an e-mail tomorrow saying there are now only 30 servers remaining.. 1 a day? that's not a good way.. Can they take on more servers, surely there must be a point when they can't take any more servers at that one datacentre? I don't know a hell of a lot about the capacity really.

Still it's worth waiting for and sticking with as something to experiment with for a while. I'll see ;) Not up for going through that cancellation routine you describe, but if I stop after 6 months I'll have to go through it all then. Heard that they have over charged people too and stuff :s heard all sorts of horror stories about 1and1.. unfortunatly after signing up lol! So.. I'm in for a bumpy ride!

[dan.plifeye]

I think that once you've got the server, you'll be fine.
It took 1&1 UK ages to setup my root server and I too was like "oh no what have i got myself into here.." as I too read the 1&1 horror stories after signing up.
But, I've had my root server for a few weeks now and I am definitely impressed! Was worth the wait, even if it did mean me fretting for ages.

[Josh]

Thanks,

Yeah I think it'll be ok once it's online and working, but it's just the waiting I think I was expecting it ages ago, and now I am not expecting it to be online for AGES now lol.

So I'll just wait and see how much longer it is, might be another month.. or two, then again it might be this week.. doubt it :( I'll stick with it and wait for things to sort themselves out. I have heard that once the servers are online they are fast, and are reliable which is good :D

[Josh]

W00t Finally got the server online.. My connection is going a little slow, not sure if anyone oculd advise me on a couple of things with the windows server?

1) How do I browse the internet using the server Internet Explorer seems pretty rubbish lol, no page loads up do I have to change some setting somewhere?

2) For ports and things do I have to unblock (open) them I didn't before, but want to download a few tools to run and they require certain ports.. or ports of my choosing so.. not sure if that should be a problem. Not sure if anyone can help me I'll have a mess about later.

Keen to get playing :P hehe.

[fluff]

Check your inbox Josh :)