Typical 1and1 Support Response Time

[eWebtricity]

Email to 1and1 support on issue:



Sent: Sunday, January 29, 2006 10:21 PM
To: 'support@1and1.com'
Subject: Can't FTP to backup storage on Root III

Customer# xxxxxxx on contract ID xxxxxxxx I’m getting this error message. There are important backups in there that I need immediately. I’m right in the middle of a server rebuild and can’t reach my backups to restore the server.

------------------ error message -------------------------

[root@serve1 backup]# ftp backup126.onlinehome-server.com
Connected to backup126.onlinehome-server.com (213.110.230.134).
220 FTP server ready.
Name (backup126.onlinehome-server.com:root): bak4172
331 Please specify the password.
Password:
500 OOPS: cannot change directory:/kunden/44/bak4172
Login failed.
ftp>
--------------------- error message ---------------------------

Please advise asap !

[eWebtricity]

Their reply:


From: support@1and1.com [mailto:support@1and1.com]
Sent: Thursday, February 02, 2006 3:21 PM
To: support
Subject: C46305983 - 1&1 Internet Support Re: Can't FTP to backup storage on Root III

Dear support, (Customer ID: xxxxxxxxx)

Thank you for contacting us.

FTP backup is online.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Tristan Curtin
Technical Support
1&1 Internet

[CHIngs]

I dont know if this is true, but it probally is.

everything above "FTP backup is online."

From: support@1and1.com [mailto:support@1and1.com]
Sent: Thursday, February 02, 2006 3:21 PM
To: support
Subject: C46305983 - 1&1 Internet Support Re: Can't FTP to backup storage on Root III

Dear support, (Customer ID: xxxxxxxxx)

Thank you for contacting us.

and below "FTP backup is online."

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Tristan Curtin
Technical Support
1&1 Internet

Is automatically generated. The only thing that took them 5 days send a reply is to write "FTP backup is online."