7.1.6 update to 7.5.2 -- license issues?!

[rampy]

Hello:

I've got a RH9 server over at 1and1 (which may be part of the issue :rollseyes: )

When I go to update the plesk 7.5.2 base packages using the web/controlpanel updater I get the following:

"Plesk is unable to update your product license.

Server response: Internal error

Continuing with the upgrade without having an appropriate product license will result in the installation of a default license with limited functionality. Administrators are advised to first acquire the appropriate license before continuing with the product upgrade."

I checked and "retrieved" from the license management page and it says:

"Key Update StatusServer response: License key PLSK.000XXXXX.000X is up-to-date
"

(intentionally x'd out)

Key expiration date Mar 7, 2005

####
1and1 has been pretty unclear, when I asked about the licensing issue...

"We are working on getting the documentation available. We are getting the RPM's at which point we will have an official site for customers to go to."

which seems daft.... any insight?

Thanks,

rampy

[eWebtricity]

I had the same error a couple weeks ago, emailed 1and1 and they told me the following ....

Dear <sse:VORNAME/> <sse:NACHNAME/>, (Cust: <sse:CUSTOMER_ID/>)

Thank you for contacting 1&1

You probably want to check your firewall settings. Make sure it isn't blocking the necessary ports. You may even have to turn your firewall off when administering your site and connecting to your server.

If you have any further questions do not hesitate to contact us.

--
Sincerely,
Benjamin Arnold
Technical Support
1&1 Internet Inc

************************************************** ***

I waited a few days and tried it again and everything was resolved, I assumed the license server was down or unavailable at the time since I do most of my maintenance late at night, so does everyone else.

[rampy]

That was suggested to me on the plesk forum as well... and it's a very good suggestion... but did NOT help any =(

Firewall up, down doesn't matter...

If they really thought it was teh firewall it would be more useful if they would mention which ports...

I dunno.. I'm really fustrated... thanks for the reply though =)

rampy