1and1.com is the worst registar on the web...

[1and1 hater]

I only wish I knew then what I know now...and I cannot believe there is actually a pro 1and1.com website...I think I'm gonna....yep...I just threw up a little bit....

The worst response time - It makes me think of that Jamaican commercial
The worst control panel - No bulk edit...what?
The worst customer service reps - some I swear are drones...
The worst billing department - are they interns or something?

Good luck.

[C-4 Hosting]

Originally Posted by 1and1 hater

I only wish I knew then what I know now...and I cannot believe there is actually a pro 1and1.com website...
Good luck.

If you are referring to this web site, I wouldn't actually go as far as to say this is a "pro" 1and1 site.

eWeb started this site due to all the problems 1and1 has with customer support and technical support. Before he bravely started this site, there was really no way at all to get expidited help on server issues. Now we have a collection of experiences and solutions for others to use when they run into problems and are waiting the week or two that it takes for 1and1 to follow through with there support.

Cudos to eWeb for starting, maintaining, and spending the amount of time he does with this site... even after 1and1 told him to take it down!

Cudos to everyone else who comes here and helps everyone else out with the problems that 1and1 should be handling!

[nullensc]

even after 1and1 told him to take it down!

That's amazing - I would have thought they would have supported a user group of this kind - it's not like we're lambasting them left and right and center. The only thing they might object to is the use of "1and1" in the domain name. But generally speaking the mood in the boards is quite positive imho.

I started my Esvon support board without Esvon's permission and subsequently informed them of its' existence, got full support from them and they occasionally contribute to the forum. They see at as good PR thing despite the odd negative post here and there - but in the world of PR even that can be beneficial.

[dan.plifeye]

Herehere! I'd be lost without this site. Which is a positive thing for 1&1 as I wouldn't be giving them my money if it wasn't for this site.

[C-4 Hosting]

I honestly believe that the problems we see with 1and1 is management problems at the top level! Obviously the big brass over there doesn't care, nor do they understand why forums like this and a strong technical support staff is ESSIENTIAL in this industry!

[eWebtricity]

I would agree it starts at the top and trickles down

[phatPhrog]

I'd be interested in knowing what the top actually is at 1and1. Is it in Germany, England, China or where?

I support 1and1, but presently feel their growth rate is so fast they're unable to provide the level of support we "all" as individuals feel is deserved.

Let's give them a chance. If, at last, they fall through; we will know what must be done to safeguard our businesses.

[C-4 Hosting]

Originally Posted by phatPhrog

Let's give them a chance. If, at last, they fall through; we will know what must be done to safeguard our businesses.

I honestly dont see 1and1 changing anytime soon! Thats not to be pestamistic, but just reality. They have been like this for a while... Not just the last 6 months or so.

Until some management changes are made at the highest level... Not just some low-level managers... We're not going to see the kind of changes to support and other areas that we really want and need!

[phatPhrog]

I have several 1and1 accounts and represent clients with the same. Honestly if any of my clients experienced the level of inaccessibility as I have on my personal account, this discussion would not include me.

IMO, I'd have researched other upstreams for them.

Up until Friday, I've never experienced such problems. Management or not, they have to look downrange if they wish to hold their current client base or be left in the wake of new and upcoming hosts.

[sholzy]

Originally Posted by phatPhrog

I'd be interested in knowing what the top actually is at 1and1. Is it in Germany, England, China or where?

They probably outsourced their management to India.

If it wasn't for this forum and 1and1's low root server prices, along with my knowledge of Linux, I would have left them long ago.